Returns

DELIVERY

  • Goods supplied within the UK will normally be delivered within 5 working days of acceptance of order.
  • Goods supplied outside the UK will normally be delivered within 14 to 30 working days of acceptance of order depending on which part of the world the goods are being shipped to.
  • Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
  • The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
  • Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
  • Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
  • Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.


CANCELLATION AND RETURNS

  • The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.
  • The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by e-mail at orders@autostylin.co.uk within 24hrs if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
  • Where a claim of defect or damage is made the Seller shall be responsible for the recovery of the Goods from the Buyer within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (excluding delivery costs) if the Goods are in fact defective.
  • If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by e-mail at orders@autostyllin.co.uk within 7 working days of receipt of the Goods. Unauthorised returns may, at the sole discretion of Autostylin be accepted for credit subject to a 25% handling and re-stocking charge.
  • Goods must be returned by the Buyer at the Buyer’s expense within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (excluding delivery charges, if any) except for return postal charges. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
  • Goods to be returned must clearly show the order number obtained from the Seller on the package.
  • Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
  • Items lost or damaged in transit to us cannot be credited, whatever the reason for their return.
  • Where goods are supplied correctly and sent out carriage free the original delivery cost incurred by Autostylin for the transaction will be charged against any credit raised.
  • Where Autostylin agrees to reimburse the cost of carriage on an item returned, such reimbursement will not exceed the sum that Autostylin would have charged the customer.